Custom Sock FAQs | Custom Sock Shop Customer Service

FAQ

FAQ

Questions are cool but answers are cooler. Good thing we have some for you below.

When will I receive my order?
p480uOur standard shipment is within is 7-10 BUSINESS DAYS (weekends and holidays excluded) after art approval, plus transit time. Please also refer to the FedEx shipping map for days in transit. Most orders are shipped UPS or FedEX, however we reserve the right to use other delivery services. Rush orders are available for shipment within 5 business days after art approval along with a onetime $100.00 rush fee. Please indicate rush fee service under notes section. Most stock items ship same day if order is placed by 2:00 pm EST, depending on availability. Please call regarding international orders as well. Note: your order is not processed until all artwork is submitted and approved. One of our specialists will contact you for further verification before confirming and placing your order into production.
Is there a minimum amount I must order?
For orders of custom socks, the minimum order is 15 pairs of the same color(s) and same size. However, you do not have to order in increments of 15 pairs, i.e. you can order 21 pairs, if needed.
Is there a set-up fee?
Custom Sock Shop does not charge any fees for set-up or custom logos on any sock order.
Can I have a sample before I place my order?
If you are looking for a sample of our custom socks in most scenarios we can provide you with one.  Please add any logo, striping, size and coloring requests with your sample order so we can do our best to find a sock that best fits your specifications. Samples are provided from overruns of previous orders that were created. Please note, a $10.00 fee and shipping costs will be incurred.
How do I know what size to order?
Shoe Size Sock Size
Mens 13 to 15 X-Large13 to 15
Mens 10 to 13 Large10 to 13
Mens 4 to 9 Medium7 to 11
Ladies 9 to 12 Large10 to 12
Ladies 3 to 8 Medium7 to 11
Youth 4 to 9 Medium7 to 11
Youth 10 to 4 Small5 to 9
Youth 2 to 9 X-Small4 to 7
How can I get help if I have any questions about my design?
Call one of our sock specialists at 888-557-9185 Monday-Friday, 9am-6pm EST or email us at sales@customsockshop.com and we will respond within the same day.
What kind of logos can I put on my sock?
Email a .jpg or .pdf file of the logo you desire to art@customsockshop.com for review by our sock specialists. Please provide the style and size of sock on which you would like your logo on. NOTE – We do not screen print or embroidery logos on socks. The sock knitting process uses larger needles than embroidery that results in a pixelated stitch pattern. This process makes for durable custom socks, but comes with its limitations. Designs are knit into the sock itself not applied on, so simple logos and text work best. Please view our logo library for examples and ideas.
What are my size options for the text on customized socks?
text-size-image
What are the methods of payment Custom Sock Shop accepts?
Most major credit cards such as Visa, Mastercard, Discover and PayPal.
What is the Return Policy?
If you are not satisfied with your order, please call a sock specialist at 888-557-9185.  Each case is different; however we do not accept returns on socks that have been customized after artwork approval and order confirmation.  All orders returned will be charged a 20% restocking fee, unless the error was done by us. Please ship returns with a valid RA number written on the box to 12423 Brougham, Sterling Heights MI 48312.
Do you have any sock templates I can use?
Yes, we do. Below are six Illustrator file of basic sock template for you to use. We have also included an artwork proof template for you to use as well.

Full Crew Elite Sock Template

Crew Sock Front & Back Template I

Crew Sock Template II

Full Anklet Sock Template

Knee High Sock Template

Multiple Sock Template

Artwork Proof Template

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